Customize names of existing roles (ability to rename) New role: Controller / Administrator user Access to setting up / managing Clients / Staff Access to setting up / managing Users Access to setting up / managing Business Units Access to managing subscription No access to running sessions, programs, insights (perhaps access to History and Reports to be able to pull session notes and progress reports?). Access to Files? No access to Settings: Workflows, Prompt Level templates, Library Customize privileges per user type (can only be customized by Manager): Edit targets, Add targets File uploads (allow parents to upload to Files section) Parent chat reply (allow parents to comment / reply to sessions) View pages: History, Progress, Insights, Files Tech: Centralize privileges / access